Last updated: October 28, 2026
Contact repleniva@gmail.com within 30 calendar days of delivery to request a return authorization. Items sent back without authorization may not be accepted.
To qualify, an item must be unused, unopened, unaltered, and in its original sealed packaging with all labels intact. Proof of purchase is required.
For health and safety reasons, opened or used vitamins, supplements, nutrition products, ingestible products, cosmetics, personal-care products, and other sealed health items generally cannot be returned. Gift cards, final-sale items, and products marked non-returnable are also excluded. Additional manufacturer or supplier restrictions may apply and will be communicated during review of the request.
Notify us within 7 calendar days of delivery. Include the order number and clear photos of the item, shipping label, and packaging. We will review the issue and, when approved, arrange an appropriate replacement or refund.
Customers are generally responsible for return shipping when the correct item arrived in acceptable condition. Repleniva will provide instructions for approved returns involving our error or an item that arrived damaged or defective.
Approved refunds are issued to the original payment method after the returned item is received and inspected, or after a documented delivery issue is approved. Financial institutions may require 5–10 business days to post a refund.
Contact us as soon as possible. Because fulfillment may begin quickly, cancellation or modification is not guaranteed once an order enters processing.